Your new firm

Our client, a collaborative and nurturing international firm, is looking for a Technical Claims Handler to join their Professional Indemnity team in Bristol, who act on numerous high-value and sensitive claims for clients throughout the UK, including solicitors, surveyors, accountants, brokers, engineers, architects and their insurers. This role is based in our client's Bristol office. However, you will be able to work remotely from home for part of the week if desired as the firm operates a hybrid working policy.

Your new role

You will manage a full caseload of professional indemnity claims with minimal supervision, ensuring compliance with SLAs and KPIs while applying delegated authority principles. Key responsibilities include investigating notifications, identifying information gaps, and providing clear, outcome-focused guidance to insureds and brokers. You’ll assess liability and quantum, negotiate settlements within authority limits, and oversee panel solicitors where required. The role also involves maintaining accurate data, managing costs through effective supplier use, and supporting managers with team supervision and training. Building strong client and supplier relationships and adopting a strategic, commercially focused approach to claims resolution will be essential.

What you'll need to succeed

To succeed in this role, you’ll need proven experience as a claims handler with strong technical expertise and a solid grasp of legislation, legal frameworks, and compliance. Highly organised and adaptable, you can manage competing priorities while delivering high-quality work under pressure. You’ll bring a commercial mindset, build strong client relationships, and contribute to a collaborative team culture by sharing knowledge and staying current on legal developments. Proficiency in Microsoft Office and case management systems is essential.

What you'll get in return

ibility is central to the culture, with options to adjust working hours and accommodate individual needs wherever possible. Employees benefit from a comprehensive package that includes private medical insurance, enhanced parental leave, and wellbeing initiatives such as mental health support and gym discounts. There are also structured career development opportunities, mentoring programs, and volunteering schemes, creating a supportive and inclusive environment where people can thrive both professionally and personally.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Please contact Leila on 01173746300 or leila.manson@hays.com

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.