About the role

As a IT Migration Support Technician with expertise in managing hardware workflows , you will collaborate with our client’s . You will be responsible for maintaining service levels, managing hardware workflows, and ensuring compliance with contractual obligations.

Tell me more, tell me more…

Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:

You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.

Location: Bazaar Road - Tidworth

Start Date: 2 Months

Hours: 37.5 hours/week (7.5 hours/day)

Shift Pattern: 9:00AM to 5:30PM

Roles and Responsibilities:

• Ticket Management: Oversee and update support tickets assigned to the Hub, ensuring timely resolution and alignment with contracted service levels
• Asset & Stock Control: Manage incoming and outgoing hardware through accurate scanning and asset tracking procedures
• Disposal Coordination: Handle hardware disposals efficiently and in accordance with contract terms
• Hardware Repairs: Triage and repair in-warranty equipment, working with vendors for parts, returns, and warranty compliance
• Locker Maintenance: Replenish hardware lockers as needed to support field engineers and local operation
• Service Monitoring: Identify potential service risks or opportunities for improvement and escalate to the Team Leader

Other stuff we’re potentially looking for:

• Active SC Clearance is mandatory
• Strong attention to detail and ability to follow technical instructions
• Comfortable working in a structured, high-security environment
• Excellent communication and teamwork skills

What’s in it for you? –

Our client loves to reward their people for doing a great job.

• This is 5 day per week onsite contract.
• A daily rate, in-scope IR35, of £ 19.38 (PAYE) OR £25.15 (via a Hays Approved Umbrella Company).

Next Steps

Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.

If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.

We look forward to speaking to you!