Sustainability Project Manager

4610152
  • Job type

    Permanent
  • Location

    Liverpool
  • Working Pattern

    Full-time
  • Specialism

    Corporate Sustainability
  • Industry

    Energy, Utilities & Mining
  • Pay

    £30,000 - £60,000 DoE

Sustainability Project manager - Liverpool

Your new company

An award-winning, independently owned consultancy based in the North West of England. They offer a range of energy and utility services to businesses in the UK. The aim, to help businesses manage their energy better; how much they use and the price they pay whilst remaining legally compliant. This involves a portfolio of services covering the procurement and management of gas, electricity and water suppliers.
With strong business ethics of trust, honesty and transparency, they are a growing, energetic and challenging business who are trailblazing the way forward in the UK energy consultancy industry. With modern offices in Haydock with ergonomic desks and pods, there is a fantastic culture within the office and wellbeing initiatives and socials throughout the year.

Your new role

To improve the efficiency, accuracy and speed of service. This role will be responsible for the internal management and delivery of energy procurement, management and sustainability services to clients. The role is a virtual ‘glue’, seamlessly bringing all of the business elements, people and services, together for the benefit of the customer. It functions at the centre of a wider operational team which includes service specialists, finance, sales support and administrators. It must be a critical interface, a project driver and an invaluable communication channel.

Key Responsibilities
• Manage the end-to-end customer lifecycle (e.g. new energy/water contracts, renewals, change of tenancy, supply issues, carbon compliance, billing issues by acting as a primary point of contact and reference
• Work cross functionally within the company to communicate with all stakeholders for client success
• Create and maintain relationships with clients to better understand and achieve their needs
• Make visits to our clients to identify opportunities for growth and to maintain loyalty
• Manage all documentation, agreements and reporting for client accounts
• Maintain clients within an agreed framework
• Act as a first point of contact for customer enquiries, and keep clients informed of progress
• Manage the end-to-end client lifecycle (e.g. new energy/water contracts, renewals, change of tenancy, supply issues, carbon compliance, sustainability, billing issues by acting as a primary point of contact and reference
• Resolve queries within your remit and expertise, while escalating or referring to a colleague where appropriate
• Maintain appropriate records on performance and processes for your clients using electronic customer management and performance systems
• Keep ahead of energy and sustainability industry knowledge and the impact on UK businesses
• Understand the impact of industry change on clients
• Establish and agree with clients appropriate service expectations, in line with SLAs
• Support other teams and departments through the provision of assistance and information
• Build constructive working relationships to ensure successful execution of tasks
• Contribute directly to the provision of advice and guidance on operational issues for internal and external customers
• Demonstrate experience and understanding of taking clients through a Carbon Net Zero sustainability journey
• Provide recommendations on the appropriate products, services and solutions
• Identify and source new business opportunities when/where appropriate. Target cross-sell & upsell opportunities

What you'll need to succeed

  • You will need to be an experienced energy and sustainability expert having the ability to understand, solve and develop a business's energy, water and carbon challenges.
  • A people person, having the ability to work with and manage colleagues and clients
  • Have fantastic organisational and project management skills ensuring that key deliverables are met.
  • The ability to prioritise and manage several different tasks at once
  • Present and communicate the status of these projects in a digestible, visible and measurable way with strong communication and presentation skills (both written and verbal)·
  • An ability to work as part of a team that has a strong set of business values and ethics.
  • Self-motivated, driven with good organisational ability
  • Strong customer-facing skills and evidence of good customer service delivery
  • Excellent IT skills and technically competent
What you'll get in return
Salary range £30,000 - £60,000 DoE
Commission -10% on new business, 5% upsell. OTE is endless.
Company pension contribution 3% - Death in Service
Hybrid working after 3 months (2 days min in the office)
25 days annual leave.
EAP system

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Apply for this job

Talk to David Scott, the specialist consultant managing this position

Located in Manchester, 4th Floor, City Tower, Piccadilly PlazaTelephone 01612364949
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