Support Technician
JOB_53649294758368Job type
ContractLocation
LisburnWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Government & Public ServicesPay
Competitive
Digital System Support Technician – Contract - Immediate Start
About the Role
We are seeking a Digital System Support Technician to join our client's IT team on a contract basis. This role is critical in delivering a modern, efficient, and customer-focused support service for our digital applications, including HR, finance, procurement, and operational systems.
You will play a key role in ensuring smooth operations, supporting users, and maintaining system integrity across the organisation.Key Responsibilities
- Create and provide user guidance and documentation (manuals, FAQs).
- Draft and distribute all-staff email notifications for system changes, enhancements, and issue resolutions.
- Manage calls at the service desk, providing timely and effective technical support.
- Set up new user accounts and manage access permissions.
- Follow the starter, mover, and leaver process for user lifecycle management.
- Provide desktop support for hardware and software issues.
- Communicate with suppliers and vendors to resolve technical issues.
- Support system upgrades, enhancements, and change management activities.
Essential Skills & Experience
- Strong technical ability in Windows client-server environments and application support.
- Excellent communication skills (oral and written) with a customer service orientation.
- Ability to create clear, user-friendly guidance and notifications.
- Experience managing service desk calls and resolving technical issues.
- Effective planning, organisation, and prioritisation skills.
- Ability to work independently and as part of a team.
Qualifications
- HNC in a computer-related subject AND at least 1 year’s recent experience in a System Support Technician role
OR - At least 3 years’ recent experience in a similar role.
Other Requirements
- Full UK driving licence or access to transport.
Desirable
- Experience working within local government or public sector.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Support TechnicianJOB_536492947583682026-01-052026-04-06
Talk to Juliann Deegan, the specialist consultant managing this position
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JOB_53649294758368