My West Norfolk-based client is seeking a proactive and detail-oriented Support Services Administrator to join their Apprenticeships and Training team on a temporary basis, for up to 3 months. This role is vital in delivering high-quality customer service and administrative support to ensure the smooth operation of our training provision. The ideal candidate would be responsible for a wide range of tasks including learner administration, exam invigilation, purchasing, reception duties, and maintaining accurate records. You’ll work closely with internal teams and external partners to support learners and uphold the company's standards.

Key Responsibilities
- Provide timely and efficient customer service to internal and external stakeholders.
- Complete complex administrative processes and maintain accurate records.
- Upload learner requirements to systems to support progression to EPA.
- Use internal and external systems in line with the awarding body and funding requirements.
- Supervise and invigilate learner assessments and exams.
- Manage learner registrations, enrolments, qualification claims, and data updates.
- Handle reception duties and health & safety inductions.
- Coordinate purchasing to ensure timely availability of materials and resources.
- Promote a safe, inclusive, and supportive learning environment.
- Attend relevant training, workshops, and meetings.
- Work flexibly, including unsociable hours when required.

Essential Criteria
- NVQ Level 3 in Business Administration or Customer Services, or equivalent experience.
- Minimum of 3 GCSEs, including Maths and English.
- Intermediate proficiency in Microsoft Office applications.
- Excellent communication and customer service skills.
- Strong attention to detail and problem-solving abilities.
- Ability to work independently and collaboratively within a team.
- Professional, enthusiastic, and self-motivated.

Desirable Criteria
- Experience in an educational environment.
- Understanding of certification schemes within construction training.

** Having your own transport is an advantage for this role, as the location is not easily accessible by public transport **

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