Software Engineering Specialist
JOB_53930514796165Job type
TemporaryLocation
IpswichWorking Pattern
Full-timeSpecialism
Software DevelopmentIndustry
TelecomsPay
£744Closing date
29 May 2026
Senior BMC Remedy / Helix ITSM Specialist (Contract role)
Location: Ipswich – 5 days on‑site
Contract: Initial 6 months (extension likely)
IR35: inside IR35
The Role
We are looking for a hands‑on BMC Remedy / Helix ITSM specialist to support and enhance a complex enterprise ITSM environment. This is a delivery‑focused, technical role for someone who actively administers, configures, and customises Remedy, not a process‑only or ServiceNow‑first profile.
You will work on a mission‑critical Remedy/Helix estate covering ITSM modules, CMDB, integrations and bespoke development.
Please note: this role requires 5 days per week on‑site in Ipswich.
Key Responsibilities
- Administering, configuring and enhancing BMC Remedy / Helix ITSM
- Supporting Incident, Change, Problem, SRM and SLM
- Maintaining and improving CMDB / Atrium, Discovery and integrations
- Remedy upgrades, migrations and defect resolution
- Bespoke workflow, form, filter and escalation development
- Acting as a 2nd / 3rd‑line Remedy SME
- Working closely with technical teams and stakeholders to deliver robust solutions
Essential Skills & Experience
- Strong, hands‑on experience with BMC Remedy AR System / Helix
- ITSM module administration and configuration
- Solid CMDB / Atrium expertise
- Remedy customisation and troubleshooting experience
- Experience in enterprise or regulated environments
- Willingness to work on‑site full‑time in Ipswich
Desirable Experience
- Smart IT, Digital Workplace, Smart Reporting
- BMC Discovery / ADDM and third‑party integrations
- Telecoms, utilities, government or large enterprise experience
- ITIL certification
Why Apply
- Long‑running, stable Remedy environment
- Genuinely technical hands‑on work
- Opportunity to make a real impact
- Work alongside experienced ITSM professionals
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Software Engineering SpecialistJOB_539305147961652026-05-122026-05-29
Talk to Edward Marshall, the specialist consultant managing this position
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JOB_53930514796165