Your new company

Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Sheltered Housing Support Officer to manage their sheltered housing provisions in the East of the city.

Your new role

• Providing day‑to‑day support to residents, promoting wellbeing, independence, and social inclusion.
• Carrying out regular welfare checks and respond to emergencies in line with council procedures.
• Working collaboratively with residents, families, health services, and community agencies.
• Promoting and facilitating meetings that strengthen community bonds and reduce isolation.
• Ensuring the scheme environment is safe, clean, and compliant with health and safety requirements, carrying out regular health and safety checks.
• Act as the primary contact for residents regarding housing‑related queries, repairs, tenancy issues, and general advice.
• Support the smooth running of the scheme by managing communal areas and engaging with contractors and service providers.

To be successful in this role, you will need:

• To be empathetic, approachable, and confident communicating with a wide range of people.
• Experienced in supporting older or vulnerable adults (in housing, health, social care, or community settings).
• To be able to respond calmly and effectively in emergency situations.
• To be organised, reliable, and able to manage a varied workload.
• Skilled at building trust, encouraging independence, and promoting resident wellbeing.
• Comfortable working independently while also being part of a wider team.
• Experienced in carrying out health and safety check and record these accurately.

What you'll get in return

You will receive a competitive hourly rate with an uplift after 12 weeks, with mileage and parking expenses paid out, along with the opportunity to work for a respected local authority. This role offers varied responsibilities, city-wide exposure, and the chance to make a real difference in housing services.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.