ServiceNow Trainer
JOB_53736324769412Job type
ContractLocation
SloughWorking Pattern
Flexible Working,Full-timeSpecialism
Projects & Change ManagementIndustry
Technology & Internet ServicesPay
Negotiable
ServiceNow Trainer
ServiceNow Trainer
About the Role
We are seeking a ServiceNow Trainer to design, develop, and deliver engaging training and enablement content for the Business Services Portal (ServiceNow). A key focus of the role will be the creation of short‑form video content, user‑friendly guides, and train‑the‑trainer assets to support adoption across a diverse user base.
This position requires an understanding of ServiceNow capabilities, strong instructional design skills, and the ability to translate complex workflows into simple, intuitive learning materials.
Key Responsibilities
1. Training Design & Development
- Develop high‑quality enablement materials, including short‑form videos, guides, walkthroughs, and user training assets.
- Produce learning content that accelerates adoption for end users and equips product teams, champions, and support teams.
2. Instructional Design
- Apply strong instructional design principles to create clear, accessible, and visually engaging content.
- Simplify complex ServiceNow workflows into intuitive training materials suitable for non‑technical users.
3. ServiceNow Expertise
- Deliver training sessions and supporting materials specifically tailored to ServiceNow functionality within the Business Services Portal.
- Maintain up‑to‑date understanding of ServiceNow features, configuration changes, and best practices to ensure training content remains accurate.
4. Agile Collaboration
- Work within an agile delivery environment, iterating training content based on configuration updates and sprint outputs.
- Collaborate closely with product teams, developers, architects, service operations, and change & communications teams.
5. Stakeholder Management
- Engage with stakeholders across product, service ops, support, and comms teams to ensure training materials meet organisational needs.
- Facilitate train‑the‑trainer sessions and support adoption strategies across the programme.
What you'll get in return
Flexible working options available.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
ServiceNow TrainerJOB_537363247694122026-02-092026-05-11
Talk to Suleman Butt, the specialist consultant managing this position
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JOB_53736324769412