A leading Independent IT Infrastructure and Services Consultancy are looking for a ServiceNow Process Lead Consultant.

3-month contract initially, to start ASAP
Remote Role with potential customer travel
Outside IR35

ServiceNow Process/Lead Consultant is required to join a ServiceNow Centre of Excellence.
A team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants responsible for maximising the benefits of the ServiceNow Platform
An Elite ServiceNow partner with experience from hundreds of enterprise deployments of ServiceNow, enabling customers to achieve successful transformation outcomes.

Overview
Lead and advise customers through their ServiceNow journey, designing tailored solutions in collaboration with technical and project teams.
Operate with autonomy, managing priorities and delivering work within agreed timelines while reporting to the Head of Lead Consulting.
Contribute to internal ServiceNow communities, sharing platform knowledge and best practices.
Hold relevant ServiceNow certifications and ITIL Foundation accreditation, with deep expertise in ITSM and at least one additional ServiceNow area and 3–5 years of experience in similar roles.
Mentor junior consultants and support the Solution Consulting team with strategic guidance and platform insights.
Communicate effectively with stakeholders at all levels, staying current with ServiceNow developments and applying insights to customer engagements.

Key Accountabilities and Responsibilities
Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of:
ITIL best practice
ServiceNow best practice
Industry trends and use of ServiceNow
Providing business analysis to understand and document customer requirements
Conduct process workshops to:
Establish current customer requirements and review any solutions already considered to meet the customer’s business needs
Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow
On smaller projects, where a separate Project Manager has not been assigned, is also responsible for:
Managing project tasks and timelines
Project progress meetings with the customer
Providing a single point of contact between the customer and internal resources
Working closely with the Technical Consultants, responsible for the delivery of the solution, to ensure that what they deliver meets the requirements confirmed with the customer.
Adopting and conforming to company standards and policies
Leading Sprint review “show and tell” workshops
Executing the functional testing prior to UAT, leading UAT review meetings, and supporting go-live and early life support
Working with the Project Manager on the sales to delivery handover
Participating in internal ServiceNow communities and other knowledge sharing activities
Ensures the department meets SLA, KPI and OLA performance targets
Maintains & improves stakeholder satisfaction levels
Understands and adheres to policies and procedures