ServiceNow Developer

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  • Job type

    Contract

  • Location

    Cambridge

  • Working Pattern

    Full-time

  • Specialism

    Intelligent Automation

  • Industry

    Technology & Internet Services

  • Pay

    £880 Per Day via Umbrella (Inside IR35)
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ServiceNow CMDB Developer - Cambridge - 6 Months - £880 P/D Via Umbrella

Senior ServiceNow CMDB / ITOM Technical Consultant
We are seeking a hands-on Senior ServiceNow CMDB / ITOM Technical Consultant to support a focused CMDB improvement programme. Working alongside architects, product owners, and technical teams, you will help enhance CMDB data quality, Discovery, Service Mapping, integrations, automation, reporting, and remediation processes.

Location: UK-based, with onsite presence in Cambridge two days per week.

Key Responsibilities
  • Configure, develop, and troubleshoot ServiceNow CMDB and ITOM solutions.
  • Improve CMDB data quality, addressing duplicate, stale, orphaned, and incomplete CIs.
  • Support CMDB Health, dashboards, reporting, and remediation activities.
  • Manage and troubleshoot Discovery, MID Servers, credentials, schedules, and patterns.
  • Validate Service Mapping and CI relationships for key services.
  • Enhance identification, reconciliation, and data management processes.
  • Develop automations using Flow Designer, Business Rules, Script Includes, Transform Maps, Import Sets, and scheduled jobs.
  • Support integrations and data ingestion from enterprise systems and cloud platforms.
  • Analyse CMDB data to identify quality issues and remediation priorities.
  • Collaborate with technical and operational stakeholders to implement improvements.
  • Produce technical documentation and support knowledge transfer.
Essential Experience
  • Strong hands-on experience with ServiceNow CMDB administration, configuration, and data quality improvement.
  • Expertise in ITOM Discovery, including MID Servers, credentials, scheduling, and troubleshooting.
  • Experience with Service Mapping and CI relationship management.
  • Knowledge of CMDB Health, remediation activities, and governance best practices.
  • Understanding of IRE, reconciliation rules, identification rules, CI classes, and relationship models.
  • Experience with Import Sets, Transform Maps, Data Sources, and data normalisation.
  • Proficiency in ServiceNow scripting and automation tools.
  • Experience with REST/SOAP integrations, IntegrationHub, or Service Graph Connectors.
  • Strong data analysis skills using ServiceNow reporting and tools such as Excel, Power BI, or SQL.
  • Experience working within Agile or structured delivery environments.
Please note: This is a specialist CMDB/ITOM role, requiring proven experience delivering measurable improvements to CMDB data quality, Discovery coverage, service relationships, reconciliation, and CMDB health in enterprise environments.

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Talk to Sartaj Deol, the specialist consultant managing this position

Located in Leicester, 1st & 2nd Floor, 2 Colton SquareTelephone 0116 2615000
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