Service Monitoring Analyst

4732406
  • Job type

    Contract
  • Location

    Warwick
  • Working Pattern

    Full-time
  • Specialism

    Erp & Crm
  • Industry

    Technology & Internet Services
  • Pay

    315

Service Monitoring Analyst (BACS)


We’re hiring a Service Monitoring Analyst (BACS) to join a high-impact team responsible for the secure and timely transmission of high-value BACS payment files. This role is essential to ensuring billions of pounds in salary payments are processed smoothly each month.

Service Monitoring Analyst (BACS) – Warwick (Hybrid)
Contract Length: 12 months
Clearance Requirement: Minimum 5 years UK residency
Location: Warwick (Hybrid working available)

Key Responsibilities:

  • Monitor and reconcile BACS payment files to ensure accuracy and timeliness.
  • Support critical national infrastructure operations within the programme.
  • Liaise with internal teams, external clients, and banking partners to resolve issues.
  • Operate within structured monitoring shifts, including potential out-of-hours support.

Essential Skills:

  • Experience with BACS systems or payments processing environments.
  • Strong Microsoft Excel skills (pivot tables, lookups, data manipulation).
  • Excellent communication skills and ability to manage stressed users.
  • High attention to detail and numerical accuracy.
  • Ability to work under pressure and meet strict deadlines.
  • Ownership mindset with strong problem-solving capabilities.

Desirable Skills:

  • Experience supporting Oracle E-Business Suite (EBS) in production.
  • Familiarity with ITIL processes (Incident, Problem, Change Management).
  • Basic SQL and Oracle database performance knowledge.
  • Background in large-scale enterprise IT environments.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Talk to Timothy Harvey, the specialist consultant managing this position

Located in Birmingham, 3rd Floor, One Colmore Square, Telephone 0121 230 1455
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