Service Manager
JOB_53388944717274Job type
PermanentLocation
SouthendWorking Pattern
Full-timeSpecialism
Business ServicesIndustry
Manufacturing & ProductionPay
CompetitiveClosing date
5 Sep 2025
Kitchen & Air Service Manager
Kitchen & Air Services Manager
Reporting to: Director of Operations
Job Location: Southend
Job Salary: £34,000 - £42,000
Job Type: Full-Time, Permanent
Job Location: Southend
Job Salary: £34,000 - £42,000
Job Type: Full-Time, Permanent
Key Responsibilities:
- Team Leadership & Service Excellence
- Lead and inspire the Kitchen & Air service teams to deliver high-quality, compliant services.
- Ensure all work is planned, resourced, and executed efficiently, meeting KPIs and client expectations.
- Foster a culture of accountability, support, and continuous development.
- Client Relationship Management
- Oversee key contracted accounts, ensuring smooth onboarding and delivery aligned with scope.
- Act as a point of contact for escalations, delivering prompt and effective resolutions.
- Attend and lead client review meetings, strengthening partnerships and identifying growth opportunities.
- Operational Oversight
- Manage workload distribution, identify support needs, and implement process improvements.
- Drive digital transformation initiatives to enhance service delivery and compliance tracking.
- Monitor asset usage and ensure accurate reporting through our digital compliance systems.
- Financial & Commercial Accountability
- Maintain accurate order statuses and estimates to track monthly turnover.
- Approve purchase orders and supplier invoices, ensuring budget adherence and profitability.
- Ensure timely invoicing and minimal work-in-progress in line with financial KPIs.
- Health & Safety Leadership
- Produce method statements and risk assessments as required.
- Champion health and safety compliance across all service activities.
- People Development
- Identify training and recruitment needs, support onboarding and upskilling initiatives.
- Conduct performance reviews and support HR processes as needed.
- Provide cover for colleagues during absences and act as backup for the Legionella Services Manager.
What We’re Looking For:
- Proven leadership experience in service delivery or operations management.
- Excellent communication and problem-solving skills.
- Commercial awareness and ability to manage budgets effectively.
- Proficiency in digital systems and a passion for driving efficiency.
What You’ll Get:
- Competitive salary and performance-based incentives.
- Company laptop and phone.
- Opportunities for professional development and career progression.
- A supportive team culture and a chance to make a real difference.
Service ManagerJOB_533889447172742025-08-262025-09-05
Talk to Kayleigh Saunders, the specialist consultant managing this position
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JOB_53388944717274