Service Desk Lead
JOB_53772014773746Job type
ContractLocation
BirminghamWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
Inside IR35
Service Desk Lead, Service Desk Manager, Service Desk Analyst
Your new company, my client, is looking for a Service Desk Lead. This is a hybrid role, working 2 days a week on-site, based in Birmingham. They are looking for a strong service desk lead, who has experience working with stakeholders and customers, hands-on experience working as a service desk analyst, someone who is a safe pair of hands, proactive and can take initiative. You will be responsible for managing escalations, making rotas, creating reports.
The experience below is essential for this role:
- Service Desk Lead Experience
- Stakeholder Management Experience
- Hands on Service Desk Experience
- Power Bi
- Experience with ITIL will be a plus
Key Responsibilities:
- Being the first point of contact for escalations from the service desk
- Managing the service desk analysts
- Providing hands-on support if needed
- Creating rotas
- Creating reports
- Keeping stakeholders and customers updated
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Service Desk LeadJOB_537720147737462026-02-242026-05-25
Talk to Jade Connolly, the specialist consultant managing this position
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JOB_53772014773746