Your new role

You will be the first point of contact for all IT related issues, delivering a professional and efficient service. Your responsibilities will include:

• Providing 1st‑line support to users across the site
• Logging all calls accurately within the service management system
• Triaging incidents and service requests to determine priority and required action
• Escalating issues to 2nd‑line or specialist teams when appropriate
• Troubleshooting hardware, software, and account ‑ related problems
• Supporting Windows environments, Microsoft 365 and standard enterprise applications
• Maintaining clear and accurate documentation
• Ensuring a positive customer experience at every interaction
  
  

What you'll need to succeed

• Previous experience in a Service Desk or IT Support role
• Strong understanding of Windows OS, Active Directory, and Microsoft 365
• Confident communication skills and a proactive approach
• Ability to work on site 5 days per week in Stevenage
• Active SC Clearance (essential)
• Candidates must meet specific nationality requirements due to security restrictions.

What you'll get in return

• Day rate from £180 per day, with flexibility for candidates who meet all clearance and experience requirements
• Opportunity to join a high‑performing team in a secure, fast‑moving environment
• Long‑term contract potential

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.