Service Desk Analyst

4762491

Job type
Contract
Location
London
Working Pattern
Flexible Working,Full-time
Specialism
Infrastructure
Industry
Property & Real Estate
Pay
£ inside IR35

Service Desk Analyst - initial 3 month contract - £inside IR35 - 3 Days Onsite (London)

Your new role
The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance.

What you'll need to succeed

Previous experience in a Helpdesk/Service Desk environment (including telephone support).
Strong experience using call logging/ticketing systems.
Solid knowledge of Microsoft Windows 11.
Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation).
Familiarity with Microsoft Office applications (Word, Excel, PowerPoint).
Basic understanding of PC hardware setup and configuration.
Experience supporting mobile devices and MDM platforms (Apple & Android).
Knowledge of Service Desk processes, IT best practices, and customer service standards.
Ability to manage multiple tasks simultaneously within a team environment.
MCP certification (desirable).

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Apply through LinkedIn

Talk to Dimitri Lynch, the specialist consultant managing this position

Located in London-City, 5th Floor, 107 Cheapside, Telephone 020 3465 0080

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