Service Desk Analyst
JOB_53596654750809Job type
ContractLocation
CardiffWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
£145 Per Day, Inside IR35
IT Service Desk Analyst - £145 Per Day, Inside IR35 – On-site
IT Service Desk
£145 Per Day, Inside IR35On-Site
3 Months Contract
Cardiff
Your new company
A great organisation based in Cardiff.
Your new role
This is a hands-on role, providing 1st line support in a busy environment. You’ll be part of a small, collaborative team, helping to manage incoming requests, troubleshoot issues, and escalate where necessary.
What you'll need to succeed
- Provide 1st line technical support across Windows, Citrix, M365
- Manage and triage service requests via portal, email, and phone
- Troubleshoot common issues such as connectivity problems and password resets
- Escalate complex issues while maintaining clear communication with users
- Use remote tools and team screen sharing for investigation and resolution.
- Work on-site full-time in a South Wales location
What you'll get in return
£145 Per Day
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Service Desk AnalystJOB_535966547508092025-11-272026-02-26
Talk to Sean O'Neill, the specialist consultant managing this position
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JOB_53596654750809