Your new company

An award-winning audio and visual company.

Your new role

About the Role

• Customer Service Champion: Act as the primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency.
• Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met.
• Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations.
• Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing.
• Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth.

What you'll need to succeed

• Proven experience in customer-facing administration and operations
• Excellent communication skills - verbal, written, and interpersonal.
• IT proficiency, especially in service tracking, reporting, and administration systems.

What you'll get in return

This is a temporary role for 2 - 4 weeks to start immediately. Depending on performance, you may have the opportunity to apply for a permanent role within the organisation. Hours of work are 8.30am to 5pm, with 1 hour for lunch. It's a 37.5 hour working week, Monday to Friday. This is a fully office-based role. The hourly rate for the role is £12.82 - £14.87 per hour (depending on experience).

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.