Senior Service Designer

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  • Job type

    Temporary

  • Location

    Birmingham

  • Working Pattern

    Full-time

  • Specialism

    Projects & Change Management

  • Industry

    Government & Public Services

  • Pay

    £25-£30 per hour
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Senior Service Designer, Interim, Birmingham, Hybrid Working, £25-£30 per hour, Inside IR35

Job Opportunity: Senior Service Manager
Location: Birmingham (Hybrid Work Pattern)
Rate: £25.00-£30.00 per hour Based on Experience
Contract Type: Initial 6-month contract with potential to go permanent

Hays is proud to be supporting a major transformation programme within a local council’s Customer Services team. We’re seeking a Senior Service Designer to lead the design of complex, interdependent services that make a real difference to people’s lives and our client’s organisation.

What You’ll Do:
  • Lead service design for complex digital products and services.
  • Coach service areas to develop ambitious digital transformation plans.
  • Set and uphold service design standards and best practices.
  • Prototype and test service interactions to drive innovation.
  • Collaborate across teams to deliver services from discovery to live.
What We’re Looking For:
  • Deep knowledge of service design methods and user research.
  • Proven experience managing service design projects in large organisations.
  • Ability to influence senior stakeholders and guide strategic decisions.
  • Strong facilitation, prototyping, and visualisation skills.
  • A relevant qualification or equivalent experience in service design or a related field.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Talk to Katie O'Toole, the specialist consultant managing this position

Located in Birmingham, 3rd Floor, One Colmore Square, Telephone  0121 230 1490
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