Senior Salesforce Business Analyst

4700216

Job type
Permanent
Location
Hull
Working Pattern
Full-time
Specialism
Salesforce
Industry
Technology & Internet Services
Pay
Salary range £60k-£70k
Closing date
14 Nov 2025

Senior Salesforce Business Analyst for a fast-growing Telco

The purpose of the role is to provide systems-focused Business Analyst skills and resources. The role will be part of the systems team and will be split over short-term tactical analysis and definition but also be critical to the ongoing continual systems improvements at a strategic level. The role will be heavily involved with the future phases of an internal transformation project. The role will be heavily requirements elicitation and requirements validation focused on systems capability and changes, leading in to process, documentation and guidance improvements into the wider business.

Working with stakeholders to understand business plans and objectives
Defining, documenting or reviewing processes to ensure they’re fit for purpose and support delivery of business plans
To be the lead Senior Business Analyst and represent the IT function on major projects and improvements.
Identifying areas for improvement through analysis of KPIs and insight
Supporting specific project activity with requirements gathering and producing documentation such as user stories, acceptance criteria and functional specifications
Validating that delivered capability meets requirements
Bridging the gap between business and IT – translating the non-technical into technical and vice versa
Working with external vendors to define and deliver systems and IT related changes or requests

Key skills required:

Previous experience as a Business Analyst within an IT function
Proven experience in functional & non-functional requirements gathering, documentation and prioritisation
Ability to produce and execute system/user test plans
Ability to lead a small team initially
Creation and completion of process documentation
Experience or exposure to the Salesforce ecosystem
Understanding of AGILE delivery methods

Experience or exposure to the telecommunications industry is desirable.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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Senior Salesforce Business Analyst for a fast-growing Telco

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RELATED COURSE

Build your career with the skills employers need.

Process Analysis and Documentation

Communicating Under Pressure Module