Your new company

Is a growing and innovative organisation based in the UK who have a strong reputation for delivering exceptional service, they are continuing to expand and are seeking an experienced Senior Recovery Specialist to join their team based in Warrington.

Your new role

You will be responsible for managing a portfolio of recovery cases, ensuring outstanding payments are collected efficiently and effectively.

Duties

• Managing and progressing outstanding recovery cases to maximise payment recovery.
• Investigating delayed payments and identifying the root causes preventing settlement.
• Liaising with insurers, customers and internal departments to resolve queries and disputes.
• Taking ownership of cases from initial investigation through to successful resolution.
• Maintaining accurate records and updating case management systems.
• Prioritising workloads to ensure recovery targets and service standards are achieved.
• Escalating complex issues where required whilst identifying practical resolutions.
• Monitoring recovery trends and highlighting potential risks or areas for improvement.
• Building and maintaining positive working relationships with key stakeholders.
• Supporting wider departmental objectives and operational requirements as needed.

What you'll need to succeed

• Previous experience with claim handling, recoveries or dispute resolution.
• Proven experience managing payment queries.
• Strong investigation and problem-solving skills with the ability to identify and resolve issues independently.
• Excellent communication and negotiation skills.
• A resilient, tenacious and proactive approach to managing workloads and achieving results.
• Strong organisational skills and attention to detail.

What you'll get in return

• Competitive salary.
• Hybrid working opportunities.
• Ongoing learning, development and career progression opportunities.
• Employee Assistance Programme and wellbeing support.
• Regular team events and recognition initiatives.
• The opportunity to join a supportive and growing organisation where your contribution is valued and rewarded.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.