Communicating Under Pressure Module

Communicating under pressure is an essential skill for all employees as there may be times where they are confronted with difficult situations, and how they handle the related conversations will determine how well the individuals, team, and organisation are able to move forward. In this course, we'll explore why people avoid difficult conversations, the importance of understanding your own emotional triggers, and reveal top tips on how to structure the conversation to ensure its success.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.

Critical Thinking and Problem Solving

Are you constantly "firefighting"? Does it seem as though problems always appear at the last minute or just before the weekend?

In this course, you will learn strategic steps to prevent much chaos and solve new or recurring problems. Through the use of application exercises and rich multimedia process, your ability to think critically and solve problems effectively and in a timely manner will increase thus propelling your end results to new heights.

Learning Objectives

• Identify and diagnose the root of a problem as opposed to treating symptoms
• Use critical thinking to develop alternate solutions to problems and evaluate potential outcomes
• Choose and implement appropriate solutions and strategies to solve problems
• Ensure success by monitoring progress, verifying resolutions and evaluating results

Time to complete

35 minutes

Creativity and Originality

Much of management is about finding creative solutions to problems and identifying the appropriate course of action. Creativity and originality explores the power of the mind in bringing things into being from original thought or basic concepts.

This course sets out to demonstrate how the power of imagination can build on original thoughts to create solutions and plans, which contribute to workplace performance.