We're looking to recruit a Scheme Manager in Liverpool to support our client on a temporary basis initially for 3 months. This is a 37 hour per week role, where you will split your time between two of our clients' sheltered housing schemes for residents aged 55+, delivering high-quality housing management services and empowering customers to remain independent.

Your new role

• Act as first point of contact for all customers and visitors, responding to any queries and triaging frontline housing management issues, signposting to specialist teams where appropriate.

• Resolve low-level tenant disputes, liaising with the Enforcement or Neighbourhoods team where required

• Carry out daily wellbeing checks and respond to emergency calls

• Assist with tenancy sustainment, digital access and benefit applications

• Support new resident inductions and promote independent living

• Conduct risk and needs assessments for new lettings, and review current risk/needs assessments for residents already in properties.

• Conduct routine health and safety inspections, fire alarm tests, monitor communal areas, assist with logging repairs and coordinate with contractors.

• Identify and report any safeguarding concerns, and support residents with referrals for aids, adaptations and assistive technology.

What you'll need to succeed

• Proven experience in a frontline housing management role, ideally having worked with over 55s and vulnerable tenants of social housing

• Strong communication and interpersonal skills

• Good knowledge and understanding of housing legislation and best practice

• Ability to work well independently on own initiative

What you'll get in return

• Weekly pay

• Competitive hourly rates

• Option to be paid PAYE or Umbrella

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.