• Making outbound calls to customers to arrange required service appointments
• Handling inbound calls from customers returning messages or rearranging bookings
• Using the database (full training provided) to log call outcomes
• Managing a personal project workload of approximately 100 calls per week (expected to reduce once the team is fully resourced)
• Scheduling appointment slots and ensuring surveyors’ diaries are accurately maintained
• Working closely with the Scheduling Manager and wider team to keep workflows on track
• Supporting the team with general administrative and coordination tasks as needed

• Previous experience in call handling, scheduling, coordination, or a similar administrative role
• Confident, professional telephone manner
• Strong organisational skills and the ability to manage a steady volume of calls
• Comfortable using computer systems and updating records accurately
• Someone reliable, proactive, and ready to hit the ground running
• Able to interview and start immediately

• Approx. 12‑week temporary assignment
• Week 1 office‑based (to complete training and collect equipment)
• 1 day in the office, 4 days working from home with the potential for the role to be fully remote once trained
• The existing team typically works in the office on Wednesdays, but additional office time is available if you’d like it
• Informal Teams interview — quick and straightforward

What you need to do now

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