Your new company

A market-leading installation company based in Cardiff.

Your new role

Working as Scheduler / Coordinator, you will be responsible for the following

• Own the reactive maintenance process end-to-end: triage faults, raise and assign work orders in Sitetracker, and track to resolution within SLA.
• Manage the planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed, and completed on time.
• Monitor open work orders daily, identifying blockers and escalating SLA breach risks to the Network Operations Manager.
• Maintain accurate asset, fault, and resolution records to support reporting and audit requirements.
• Own the reactive maintenance process end-to-end: triage faults, raise and assign work orders in Sitetracker, and track to resolution within SLA.
• Manage the planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed, and completed on time.
• Monitor open work orders daily, identifying blockers and escalating SLA breach risks to the Network Operations Manager.
• Maintain accurate asset, fault, and resolution records to support reporting and audit requirements.

• Act as the primary day-to-day operational contact for a nationwide field maintenance contractor.
• Coordinate reactive call-outs and planned visits, aligning engineer dispatch with work order priority and SLA timelines.
• Track contractor performance against SLA, flagging trends or recurring shortfalls to the Network Operations Manager.

• Provide first-line remote technical assistance to field engineers across Alfen, Etrel, Tritium, and Wallbox charger hardware.
• Triage and diagnose faults using back-office CPO platform data before dispatching engineers where avoidable.
• Escalate unresolved issues with clear documentation of steps taken; build hardware knowledge to improve first-time fix rates.

• Maintain accurate downtime logs with correctly identified and evidenced exemption periods in line with regulatory requirements.
• Keep compliance evidence packs audit-ready and flag assets approaching uptime thresholds to the Network Operations Manager.

• Produce regular reporting on fault volumes, resolution times, and SLA adherence for internal stakeholders.
• Keep operational data accurate across Sitetracker, Monday.com, and Microsoft 365 platforms.

What you'll need to succeed

You will have experience in a relevant scheduling, coordinator, despatch or administrative role, or a relevant technical support position.

• Strong organisational skills with the ability to manage multiple open tasks and competing priorities.
• Clear written and verbal communication — comfortable liaising with field engineers and internal stakeholders.
• Methodical approach to troubleshooting and a high standard of data accuracy and record-keeping.
• Proficiency in Microsoft 365 (Excel, Word, PowerPoint, SharePoint, Teams).
• A-Level standard education, equivalent or higher.

• Familiarity with Sitetracker, Salesforce FSM, a back-office CPO platform.
• Experience managing third-party contractors against defined SLAs.
• Knowledge of PCPR 2023 compliance frameworks.
• Exposure to Monday.com or equivalent project/task management tooling.

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.