You will be responsible for managing incoming calls, high levels of planned maintenance and reactive maintenance work coming through from external clients.

Reporting to the Operations Delivery Supervisor, to work as part of the Contract Management Team, carrying out the duties below.

• Schedule PPM’s for Engineers.
• Schedule work orders with engineers
• Scheduling all responsive repairs; liaising with tenants, client, contractors and external parties.
• Scheduling work across all stated contracts
• Reacting to emergencies raised by the client and overseeing the engineer's attendance
• Plan efficiencies of location and response time improvements
• Schedule PPM’s / WAF’s to Subcontractors.
• Taking ownership of daily workload

• Handling customer complaints or queries via telephone, email or letter.
• Manage completion of PPM’s on Maximo.
• Manage completion of reactive tasks on Maximo.
• Manage “Soft Service” Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
• Control and issue an engineer’s uniform.
• Client liaison
• Occasion support to ACM, CM
• Production of monthly performance report.
• Management of contract performance schedule.
• Chasing subcontractors’ reports/schedules
• To achieve the team's agreed performance targets and ensure that SLAs are met

You will have

• IT Knowledge – MS Office and CAFM Systems
• Facilities Management experience not essential
• Experience of working in financial performance penalties

• Strong organisational skills and a high attention to detail

• General knowledge of Intranet services

• Happy to work as part of a team or under your own initiative.
• Good communication skills.
• PFI Experience
• Technical Knowledge/Experience
• Previous experience in a customer-facing role (Customer Services, Admin, PA, Project Management)
• Excellent communication skills and ability to work well as part of a team
• Ability to work in a fast-paced environment, multitask and make effective decisions quickly

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.