Process Analysis and Documentation

The measure portion of the DMAIC methodology provides a Six Sigma team with the tools needed to focus the project on possible causes of problems and solutions to those causes.

Communicating Under Pressure Module

Communicating under pressure is an essential skill for all employees as there may be times where they are confronted with difficult situations, and how they handle the related conversations will determine how well the individuals, team, and organisation are able to move forward. In this course, we'll explore why people avoid difficult conversations, the importance of understanding your own emotional triggers, and reveal top tips on how to structure the conversation to ensure its success.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.