Your new company

Hays are working with a well established To support the international sales function by delivering exceptional customer service, managing order processes, and contributing to sales growth through proactive communication and administrative support. This role plays a key part in maintaining strong customer relationships and ensuring operational efficiency across international markets.

Your new role

As a Sales Coordinator your role involve:

• Process and acknowledge customer orders received via email and EDI, ensuring accuracy in pricing, part numbers, and delivery timelines.
• Conduct telesales calls to existing and prospective customers to generate leads, introduce new products, and support the external sales team.
• Provide administrative support to the international sales team, including reporting, customer offer management, and new account setup.
• Maintain and update customer records, profiles, and feedback logs to support service improvement and market insight.
• Represent the company at international exhibitions and internal sales meetings when required.
• Handle customer enquiries and complaints professionally, ensuring timely resolution and accurate documentation.
• Support UK team functions including Eshop, telesales, and order input as needed.
• Ensure compliance with internal systems and procedures to enhance customer service delivery.

What you'll need to succeed

• Fluent in English (spoken and written); proficiency in French and/or German is desirable.
• Previous experience in a high-volume customer service environment.
• Familiarity with SAP and Microsoft Dynamics Navision is advantageous.
• Strong telephone and communication skills with a customer-first mindset.
• Demonstrated ability to manage multiple tasks, prioritise effectively, and use initiative.
• Experience in telesales and knowledge of export documentation and procedures is desirable.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.