Your new company

Hays are working in conjunction with a large Manufacturing business in Telford who are seeking a proactive and detail-oriented
Project Administrator to join their Sales and Projects department. This role supports key business functions and customer interactions, ensuring smooth project execution and documentation management.

Your new role

As a Sales and Projects Administrator your duties will include:

• Support communication with direct customers, intercompany teams, and partners.
• Maintain and update customer contact details in the CRM system.
• Update Work in Progress (WIP) records within the ERP/CRM system.
• Collaborate with Customer Experience departments to enhance service delivery.
• Assist with inbound sales order management.
• Manage and maintain project documentation.
• Create documentation to support the sales order receipt and processing workflow.
• Adhere to company Quality Management System (QMS) procedures and processes.
• Escalate issues and complaints appropriately.
• Build and maintain strong relationships with customers.
• Perform additional duties as required within skill and competence range.

What you'll need to succeed

• Proven experience in Sales Order Processing.
• Ability to work in a fast-paced, agile environment, adapting to change effectively.
• Experience working in cross-functional teams.
• Background in customer-facing roles.
• Proficiency in Microsoft Office applications.
• Strong verbal and written communication skills.
• A dynamic individual with aspirations for growth within the company.
• Experience with Sage 50 or Sage 200, or similar accounting/planning software (preferred).
• Familiarity with Salesforce (beneficial but not essential).

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.