Your new company

Your new role

• Ensure the efficient operation of sales and administrative processes in collaboration with the Sales and Service Coordinator.
• Follow established procedures and suggest improvements to enhance operational efficiency.
• Respond promptly and professionally to stakeholder enquiries and requirements.
• Monitor delegate arrivals and manage badge allocation.
• Support colleagues during external audits, including ISO 9001, ISO 45001, and other awarding body inspections.
• Build and maintain strong relationships with clients locally and nationally to support commercial growth.
• Use initiative to identify and pursue new business opportunities through market intelligence.
• Maintain accurate, timely, and appropriately shared records in line with data protection and confidentiality standards.
• Compile course calendars based on client needs and internal scheduling requirements.
• Handle commercially sensitive materials with a high level of confidentiality and security.
• Assist in maintaining and updating the customer database.
• Provide information, advice, and guidance to clients throughout their engagement with our services.
• Collaborate with the Sales and Support Coordinator to identify underperforming areas and promote relevant offerings.
• Conduct targeted tele-sales campaigns to meet monthly sales targets.
• Represent the organisation at face-to-face marketing events.
• Manage scheduling for instructors and associate instructors.
• Liaise with other departments within the wider group to cross-sell services.
• Work collaboratively with internal and external stakeholders to meet safety, financial, quality, and continuous improvement goals.
• Uphold high standards of health, safety, and housekeeping.
• Participate in team meetings and team-building activities.
• Maintain continuous professional development in line with industry standards.
• Safeguard the health, well-being, and safety of all students and staff, including vulnerable individuals, by following safeguarding policies and procedures.
• Promote equality, diversity, and inclusion for all students, staff, and visitors.
• Adhere to the Prevent Duty by identifying and reporting concerns related to radicalisation and promoting British values.
• Undertake any additional duties as required.

What you'll need to succeed

• Experience of sales administration and customer relationship management in a commercial training environment
• Experience of sales order processing, payment handling and invoicing
• Commercial sales and negotiation skills
• Ability to carry out market research and competitor analysis / benchmarking activities
• Computer literate to an excellent standard in a range of Microsoft packages
• Capable of correctly and accurately receiving and implementing written or verbal instructions
• Excellent communication, negotiation and organisational skills
• Demonstrates a commitment to delivering excellent service to delegates and employers.
• Ability to manage multiple priorities in a deadline-driven environment.
• Acts with integrity, confidentiality, and responsibility in all interactions.
• An understanding of Safeguarding and Prevent and a commitment to creating and maintaining a safe environment for all learners
• Level 2 Customer Service (or be prepared to work towards)
• Level 2 English and Maths (or be prepared to work towards)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.