• Order Processing: Accurately enter and process sales orders into our system, ensuring all pricing, discounts, and delivery dates are correct.
• Customer Support: Act as the main point of contact for customer queries regarding order status, shipping updates, and invoice discrepancies.
• CRM Maintenance: Keep the customer database up to date, ensuring all lead information, contact details, and interaction notes are clean and current.
• Reporting: Prepare weekly and monthly sales reports for management using Excel or our CRM software.
• Logistics Liaison: Work closely with the warehouse and external couriers to track shipments and resolve any delivery delays.
• Sales Support: Assist sales reps with the preparation of formal quotes, tenders, and presentation materials for client meetings.
• Invoicing: Coordinate with the accounts department to ensure invoices are sent out promptly and credit checks are performed on new accounts.

• Previous Experience: At least 2 years in a dedicated administrative role, preferably within a sales or distribution environment.
• Software Skills: Strong proficiency in Microsoft Office (specifically Excel and Outlook) and experience using a CRM system (e.g., Salesforce, HubSpot, or Sage).
• Attention to Detail: A proven ability to process data with high levels of accuracy under tight deadlines.
• Communication: Excellent telephone manner and the ability to write clear, professional emails to both customers and internal staff.
• Organisation: The ability to prioritise a heavy workload and switch between tasks as urgent orders come in.

• You are a "finisher"—you don't leave tasks half-done or emails unanswered.
• You can stay calm and methodical during the busy end-of-month period.
• You are comfortable working independently but know when to escalate a problem to a manager.

• Order Processing: Accurately enter and process sales orders into our system, ensuring all pricing, discounts, and delivery dates are correct.
• Customer Support: Act as the main point of contact for customer queries regarding order status, shipping updates, and invoice discrepancies.
• CRM Maintenance: Keep the customer database up to date, ensuring all lead information, contact details, and interaction notes are clean and current.
• Reporting: Prepare weekly and monthly sales reports for management using Excel or our CRM software.
• Logistics Liaison: Work closely with the warehouse and external couriers to track shipments and resolve any delivery delays.
• Sales Support: Assist sales reps with the preparation of formal quotes, tenders, and presentation materials for client meetings.
• Invoicing: Coordinate with the accounts department to ensure invoices are sent out promptly and credit checks are performed on new accounts.

• Previous Experience: At least 2 years in a dedicated administrative role, preferably within a sales or distribution environment.
• Software Skills: Strong proficiency in Microsoft Office (specifically Excel and Outlook) and experience using a CRM system (e.g., Salesforce, HubSpot, or Sage).
• Attention to Detail: A proven ability to process data with high levels of accuracy under tight deadlines.
• Communication: Excellent telephone manner and the ability to write clear, professional emails to both customers and internal staff.
• Organisation: The ability to prioritise a heavy workload and switch between tasks as urgent orders come in.

• You are a "finisher"—you don't leave tasks half-done or emails unanswered.
• You can stay calm and methodical during the busy end-of-month period.
• You are comfortable working independently but know when to escalate a problem to a manager.

• Order Processing: Accurately enter and process sales orders into our system, ensuring all pricing, discounts, and delivery dates are correct.
• Customer Support: Act as the main point of contact for customer queries regarding order status, shipping updates, and invoice discrepancies.
• CRM Maintenance: Keep the customer database up to date, ensuring all lead information, contact details, and interaction notes are clean and current.
• Reporting: Prepare weekly and monthly sales reports for management using Excel or our CRM software.
• Logistics Liaison: Work closely with the warehouse and external couriers to track shipments and resolve any delivery delays.
• Sales Support: Assist sales reps with the preparation of formal quotes, tenders, and presentation materials for client meetings.

• Previous Experience: At least 2 years in a dedicated administrative role, preferably within a sales or distribution environment.
• Software Skills: Strong proficiency in Microsoft Office (specifically Excel and Outlook) and experience using a CRM system (e.g., Salesforce, HubSpot, or Sage).
• Attention to Detail: A proven ability to process data with high levels of accuracy under tight deadlines.
• Communication: Excellent telephone manner and the ability to write clear, professional emails to both customers and internal staff.
• Organisation: The ability to prioritise a heavy workload and switch between tasks as urgent orders come in.

• You are a "finisher"—you don't leave tasks half-done or emails unanswered.
• You can stay calm and methodical during the busy end-of-month period.
• You are comfortable working independently but know when to escalate a problem to a manager.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.