My client is one of the fastest-growing online marketplaces in the UK, built on the principles of fairness, transparency, and trust. We’re redefining eCommerce by creating a space where buyers and sellers thrive together. Our Verifications Team is at the heart of this mission—ensuring every seller meets our high standards and contributes to a safe, credible marketplace.

• Monitor and investigate emerging risks across the business's seller base.
• Support the Risk Manager and Head of Risk in refining KPIs and reporting tools.
• Ensure sellers comply with our trading terms and policies.
• Engage with sellers to address performance issues and take appropriate action to mitigate risk.

• Investigate reports submitted to the Product Violation desk.
• Assist in developing scalable processes for proactive and reactive product compliance.
• Collaborate with internal teams to ensure timely resolution of violations and third-party reports.

• Daily review of high-risk buyers and sellers
• Product violations actioned or escalated within 2 business days
• Seller performance/support tickets actioned or escalated within 2 business days

• Proficiency in Microsoft Excel (including pivot tables)
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Comfortable working in a fast-paced, collaborative environment
• Open, honest, and approachable
• Confident in constructively challenging and engaging sellers

• Experience in eCommerce, ideally within an online marketplace
• Familiarity with buyer risk management
• Ability to challenge assumptions and think critically
• Experience querying databases

This is a temp role up the end of the year, possibly longer.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.