This position will play a key role in ensuring the swift collection of Council Tax, Housing Benefit overpayments, Business Rates, and BID levies. You will be the first point of contact for customers, resolving enquiries across multiple channels and negotiating repayment plans in line with council procedures. Your work will directly support the council’s financial health and community services.

Key Responsibilities
- Respond to customer enquiries via phone, email, and face-to-face interactions
- Investigate and resolve account queries, preparing written correspondence as needed
- Negotiate repayment arrangements for arrears and invoices
- Attend Magistrates Court to liaise with customers and agree payment plans
- Refer debts to appropriate recovery options based on individual circumstances
- Collaborate with internal departments and external agencies

Skills & Experience
- Strong interpersonal skills and the ability to build relationships
- Confident communicator
- Negotiation skills
- Self-motivated and ability to prioritise
- Proficient in IT systems

Education
GCSEs (or equivalent) in Maths and English to support numeracy and communication requirements

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.