Your new company

This well-established charity operates across the South West, supporting vulnerable and disadvantaged individuals through a range of impactful services. From homelessness and domestic abuse to employment and criminal justice, their work transforms lives and strengthens communities. Joining this organisation means becoming part of a values-led team that prioritises inclusion, wellbeing, and professional growth. With a strong reputation and a supportive culture, they offer a meaningful career where your work truly matters.

Your new role

As Retail Shop Manager, you’ll lead the operations of a busy charity shop in Devizes, creating a welcoming environment for customers and volunteers. You’ll take ownership of the shop’s performance, ensuring it runs smoothly and meets its commercial and community goals. This is a hands-on leadership role where your creativity, initiative, and retail experience will shine. You’ll be responsible for driving sales, managing stock, and maintaining high standards — all while supporting the wider mission of the charity.

Key responsibilities include:

- Leading and motivating a team of volunteers.
- Managing day-to-day shop operations.
- Maximising sales and achieving performance targets.
- Delivering excellent customer service.
- Overseeing stock control and visual merchandising.
- Ensuring health, safety, and security compliance.
- Supporting local fundraising and promotional activities.
- Implementing retail best practices and innovation.
- Ensuring compliance with charity retail regulations.
- Reporting on shop performance and KPIs.

What you'll need to succeed

- Previous experience in a retail environment.
- A proactive, customer-focused approach.
- Strong leadership and communication skills.
- Ability to work flexibly, including weekends.
- Commercial awareness and sales-driven mindset.
- Organisational and time management skills.
- Confidence using basic IT systems.
- Ability to work independently and as part of a team.
- Commitment to the charity’s values and mission.
- Willingness to undergo an enhanced DBS check.

What you'll get in return

- 27 days annual leave + birthday off + bank holidays (rising to 30 days)
- Access to Rewards Platform (EAP & Health Cash Plan)
- 30% staff discount at charity shops.
- Generous pension scheme.
- Free monthly training and career development opportunities.
- Blue Light Card eligibility for discounts.
- Inclusive and supportive working culture.
- Regular supervision and staff feedback valued.
- Disability Confident and Mindful Employer status.
- Opportunity to make a real impact in your community.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.