Resident Liaison Officer
JOB_54021584809923Job type
TemporaryLocation
Nottingham/Leicester/Northampton (1 RLO per location)Working Pattern
Full-timeSpecialism
Trades And Labour - House BuildingIndustry
ConstructionPay
£20.73 (PAYE) / £24.25 (UMB)
(1 RLO needed in each location – Nottingham/Leicester/Northampton)
Hays Recruitment are seeking Resident Liaison Officers to support our client's social housing refurbishment programmes.
We are looking for RLO's in the locations below.- Nottingham
- Leicester
- Northampton
⭐ Why This Role Matters
As a Resident Liaison Officer, you’ll be the heartbeat of our client's refurbishment projects—making sure residents feel informed, supported, and valued every step of the way. You’ll turn potentially disruptive works into a smooth, positive experience by building trust, solving problems, and championing excellent customer care.
This is a role for someone who thrives on people interaction, enjoys variety, and wants to make a real difference in local communities.
What You’ll Be Doing
Resident Engagement & Communication
- Build strong, professional relationships with residents from start to finish.
- Clearly explain project timelines, impacts, and expectations.
- Host resident meetings, drop‑ins, and consultations.
- Share regular updates through letters, emails, calls, and face‑to‑face visits.
Customer Care
- Be the go‑to contact for resident questions, concerns, and complaints.
- Resolve issues quickly and professionally, escalating when needed.
- Provide tailored support for vulnerable residents.
- Track satisfaction and help drive continuous improvement.
Project Coordination
- Work closely with site teams, contractors, and housing providers.
- Arrange access and scheduling with residents.
- Keep accurate records of interactions, complaints, and resolutions.
- Support site managers with planning and logistics.
Community & Stakeholder Management
- Liaise with housing associations, local authorities, and client reps.
- Promote Lovell’s commitment to social value and community impact.
- Support local initiatives such as training, employment, and resident events.
Health, Safety & Compliance
- Ensure residents understand safety procedures during works.
- Identify and report safeguarding or welfare concerns.
- Follow GDPR, confidentiality, and all company policies.
Skills & Experience
Essential
- Customer‑facing experience (ideally social housing, construction, or repairs).
- Excellent communication and relationship‑building skills.
- Strong problem‑solving and conflict‑resolution abilities.
- Ability to juggle multiple priorities in a fast‑paced environment.
- Solid administrative and record‑keeping skills.
Desirable
- Previous RLO or social housing experience.
- Knowledge of planned maintenance/refurbishment programmes.
- Understanding of tenant needs, including vulnerable groups.
- Full UK driving licence (if travel required).
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Resident Liaison OfficerJOB_540215848099232026-06-302026-09-28
Talk to Nicola Gunn, the specialist consultant managing this position
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JOB_54021584809923