Rental Administrator

Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.

About the job:

We are recruiting for a rental administrator to join our client on a long-term temporary assignment. You will be the first contact point for our business customers and rental suppliers for all their in-life and post-return rental queries. You will manage, resolve and delight our customers by taking ownership of all rental requirements and mobility opportunities, monitoring, and owning the progress of their individual enquiries and maximising the income stream.

The opportunity

You will have the opportunity to work with an enthusiastic team who are passionate about delivering outstanding service. The role holder is responsible for ensuring process & procedures adequately consider our Consumer Duty responsibilities and that we have appropriate processes for identifying and ensuring good customer outcomes, including for customers with characteristics of vulnerability.

What will you bring to the global premium automotive brand:

How will we support you:

The business core values are integral to their corporate culture and guide their actions and decisions. These values include:

Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork.

Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating success.

Transparency –Acknowledging concerns and identifying inconsistencies constructively.

Trust – Relying on each other to act swiftly and achieve goals.

Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness.

Compensation

We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.

Diversity, Equity and Inclusion

Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences.
The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.

Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development.

Ensuring protection against discrimination and fostering respect in everyday business.

Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation.

Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background.