Rent Arrears Specialist
JOB_53573694745451Job type
TemporaryLocation
ManchesterWorking Pattern
Flexible Working,Full-timeSpecialism
Credit ControlIndustry
Property & Real EstatePay
£14.50-14.68phr
Rent Arears within Housing | Hybrid | £14.60phr+ holiday pay| Immediate start
Role Overview
Hybrid 1–2 days per week on site in Manchester, which is accessible on public transport/free car parking.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
My client is seeking a highly skilled Rent Arrears Specialist to join the housing team. This role focusses on supporting tenants who are struggling to meet their rent obligations, providing practical guidance on budgeting and payment plans, and ensuring effective rent collection processes. You will play a key role in reducing arrears across a range of tenures including social housing, leasehold, commercial properties, and sundry debt.
Key Responsibilities
- Proactively manage rent arrears cases, engaging with tenants to agree realistic repayment plans.
- Provide advice and guidance on budgeting, financial management, and accessing support services.
- Monitor and report on arrears' performance, ensuring compliance with policies and procedures.
- Negotiate with tenants and stakeholders to resolve payment issues and prevent escalation.
- Support debt collection processes across multiple streams: tenant arrears, leasehold, commercial, and sundry debt.
- Maintain accurate records and case notes using housing management systems.
- Liaise with internal teams and external agencies to deliver holistic support for tenants.
- Ensure adherence to relevant legislation and best practice in housing and debt recovery.
Essential Skills & Experience
- Housing Sector Experience: Proven track record working within housing, rent collection, or tenancy management.
- Financial Guidance: Ability to advise on budgeting and payment strategies.
- Negotiation Skills: Strong interpersonal and negotiation skills to achieve positive outcomes.
- IT Proficiency: Excellent knowledge of housing management systems and Microsoft Office Suite.
- Communication: Exceptional written and verbal communication skills.
- Debt Recovery Knowledge: Experience in supporting debt collection and managing complex arrears cases.
Desirable
- Knowledge of welfare benefits and income maximisation strategies.
- Understanding of relevant housing legislation and regulatory requirements.
Personal Attributes
- Empathetic and solution-focused approach.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
Hybrid 1–2 days per week on site in Manchester, which is accessible on public transport/free car parking.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Rent Arrears SpecialistJOB_535736947454512025-11-182026-02-16
Talk to Wendy Turner, the specialist consultant managing this position
Located in Manchester, 4th Floor, City Tower, Piccadilly PlazaTelephone 0161 228 6266Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_53573694745451