Your new company

This client's reputation stands on the quality, dignity, and respect of their service. They also put their clients at the heart of everything they do.

Your new role

Reporting to the Operations Director, the Operational Lead will provide critical operational support and stability to a complex supported living service during a period of transition. The role has been created following the recent acquisition of the service and will work alongside the existing Registered Manager to ensure safe continuity while incoming permanent leadership is recruited.

A key focus of this role will be to actively learn, understand, and document how the service operates day-to-day. This includes understanding service users, staffing structures, housing arrangements, commissioner relationships, referral processes, and operational workflows. The Operational Lead will play a key role in ensuring that operational knowledge is retained, risks are identified, and the service is fully prepared for a safe and structured handover to the incoming Registered Manager and Deputy Manager.

• Develop a full operational understanding of how the service functions day-to-day.
• Work alongside the Registered Manager and outgoing leadership team to extract operational knowledge.
• Document key operational processes including assessments, onboarding, staffing, housing, and risk management.
• Understand service user needs, staffing models, and placement risks.
• Identify operational risks, gaps, and stabilisation priorities.
• Ensure knowledge is retained and transferable to incoming leadership.

What you'll need to succeed

• NVQ Level 5 Health & Social Care

What you'll get in return

An interim-based role for a competitive rate of pay

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.