• Assist in project planning and scheduling, ensuring timelines and deliverables are met.
• Conduct research, data gathering, and documentation to support project objectives.
• Maintain and update tools, systems, and processes for project tracking and reporting.
• Coordinate meetings, prepare agendas, and track action items to closure.
• Apply best practices in project and operational workflows to drive efficiency.

• Support the service lifecycle, including onboarding new services and implementing updates.
• Maintain accurate documentation, including SLAs, process guides, and operational manuals.
• Assist with incident and request management, ensuring timely resolution and escalation where necessary.
• Coordinate operational readiness activities for new or updated services.
• Monitor service performance, identify issues, and escalate as appropriate.
• Drive continuous improvement initiatives for service processes and workflows.

• Strong organisational and planning skills with experience in project coordination.
• Familiarity with IT service management processes (e.g., ITIL framework preferred).
• Proficiency in documentation and reporting tools (MS Office, SharePoint, etc.).
• Ability to manage multiple priorities and work collaboratively across teams.
• Excellent communication and stakeholder management skills.

• ITIL Foundation certification or equivalent experience.
• Experience in service operations and project support roles within IT environments.

What you'll get in return

What you need to do now

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