Your new role

This is a newly created Project & Change Support Analyst role where you will be supporting an external IT business and the internal implementation team with delivering D365 training across the business.

• Assist in the analysis of business processes impacted by D365 implementations.
• Support the development and execution of change management plans tailored to Dynamics 365 modules (e.g., Finance, Sales, Customer Service).
• Planning and coordinating training and workshops across the business.
• Document and track change requests and ensure alignment with D365 project timelines.
• Host workshops and training sessions to promote user adoption of D365 features.
• Collaborate with cross-functional teams including IT, finance, and operations to ensure effective communication across the business.
• Help prepare training/user guides, FAQs, and training materials for D365 users.
• Monitor feedback and adoption metrics post-implementation to identify areas for improvement.

What you'll need to succeed

To succeed in this role, you will require:

• Experience of business process mapping, project management and managing training workshops
• Familiarity with Microsoft Dynamics 365 (CRM or ERP modules)
• Minimum of 1+ year of experience in change management, business analysis, or project support.
• Excellent verbal and written skills; able to translate technical concepts for non-technical audiences
• Experience in Agile or hybrid project environments; ability to manage timelines and priorities
• Proficiency in Microsoft Power Platform, Azure DevOps, and Office 365
• Comfortable working in fast-paced or changing environments
• Experience delivering or supporting training sessions (Mandatory)
• Ability to build relationships and manage expectations

• Monday to Friday 8.30 - 5pm
• On-site parking
• Hybrid working pattern offered 2 days in the office (minimum)
• c£31,000 - £35,000 (dependent on experience)
• Possibility of a contract extension or permanent role (after 6 months)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.