We have an excellent opportunity for an experienced biomedical scientist or application support scientist to join our Diagnostics client as a Product Specialist – Applications. This exciting position is part of field support, responsible for technical service cover primarily focused on cobas chemistry and immunoassay analysers and their pre- and post-analytical solutions. This team plays a key part in the implementation of installation projects, troubleshooting investigations and system modifications, building strong customer relationships to help deliver a high standard of service.

Key Responsibilities:

• Installation support.
• Laboratory scientist training.
• Troubleshooting and customer support.
• Software modifications and product maintenance.
• System Optimisation and consultancy
• System setup and workflow design.
• Support on tender responses.

Who you will be:

• You need to possess a thorough understanding of the medical diagnostics industry and have experience implementing best-in-class laboratory practices either from a hospital laboratory or at similar diagnostics solution providers.
• You will have the ability to provide effective support for pathology laboratory solutions and excel in the art of troubleshooting.
• The successful candidate should be motivated by exceeding customer expectations, with the capability of working with minimum supervision and managing your time effectively. You should take ownership and pride in your work and the ability to plan your work schedule and extensive travel arrangements autonomously.
• You will be required to maintain individual skills and technical knowledge and develop a relationship with customers to enhance reputation.