Your new company

Working for a large utilities organisation based in Newport.

Your new role

• Responsibilities include investigating and resolving system errors, managing access requests, and supporting users with technical queries.
• Maintaining accurate records, updating training materials, and escalating complex issues to IT when needed.
• Approving SRM access requests from the business
• Reviewing and approving low-value shopping cart requests and providing feedback to the business areas should a cart be rejected

• Take ownership of responding to procurement-related queries and requests, via the department's messaging centre.

What you'll need to succeed

• This role supports purchasers across the business, so candidates need to communicate clearly, keep colleagues updated on progress, and respond helpfully to queries.
• The job involves handling multiple requests at once, acting promptly, and following up to ensure tasks are completed efficiently.
• Candidates should have hands-on experience with SAP and SAP SRM purchasing systems, as the role involves managing Ask Procurement ServiceNow tickets (requests for support from users).
• A methodical approach to troubleshooting and a good understanding of procurement processes are important.

What you'll get in return

• The DBS check is covered by the agency.
• Start 7th January
• £17.12 per hour
• Temporary until end of April 2026 with possible extension
• Staff parking
• Hybrid working - 2 days office-based.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.