Your new company

Join a forward-thinking public sector organisation dedicated to improving lives across the region. With a strong focus on community wellbeing and service excellence, this team plays a vital role in supporting essential services through robust and responsive IT systems.

Your new role

• Providing 2nd and 3rd line technical support for Line of Business Applications
• Managing application upgrades and ensuring systems remain on supported versions
• Monitoring performance and implementing service improvements
• Supporting change management and contributing to ITIL-aligned processes
• Advising on technical strategy and application development
• Building strong relationships with stakeholders across the organisation

What you'll need to succeed

• At least 2 years’ experience supporting and configuring Line of Business Applications
• Substantial knowledge of Children’s Social Care and Early Help services, including how technology supports operational and statutory requirements
• Experience in troubleshooting and resolving technical issues
• Proven ability to manage application upgrades and liaise with suppliers
• Strong customer service skills, with a minimum of 3 years in an ICT support environment
• Technical awareness across infrastructure, databases, and application services
• Ability to build effective working relationships with internal teams and external partners
• A commitment to equality, integrity, and delivering high-quality, customer-focused solutions

• ITIL Foundation certification
• Experience in a medium to large-scale public sector environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.