Your new company

Hays are recruiting for a permanent Pensions Administrator. This role is fully office based in Manchester City Centre.

Your new role

• Administer occupational and/or personal pension schemes in accordance with scheme rules and regulatory requirements
• Process member life cycle events, including joiners, leavers, retirements, transfers, and benefit calculations
• Respond to member and client queries via email, telephone, and written correspondence in a timely and professional manner.
• Maintain accurate scheme records and ensure data integrity at all times
• Liaise with clients, advisers, providers, and third parties as required
• Support data validation, reconciliations, and system updates
• Ensure all activities comply with relevant legislation, internal procedures, and service level agreements (SLAs)
• Contribute to ongoing process improvements and operational efficiency

What you'll need to succeed

• Previous experience in administration and/or customer service
• Strong attention to detail with a high degree of accuracy
• Excellent written and verbal communication skills
• Ability to manage workloads and prioritise tasks effectively
• Proficient in Microsoft Office; experience with pension systems is desirable.
• Proactive, team-oriented attitude with a willingness to learn and develop

What you'll get in return

• Basic salary of £28,000
• Uncapped bonus structure with OTE of £30,000
• Prime Manchester city centre location
• Ongoing sales training and development
• Supportive, high-performing team environment
• Opportunity to work in a growing, ambitious business

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.