Your new role

• Ensure efficient reception services for patients and visitors.
• Collaborate with the Administration Leadership Team and APMS Leadership Team.
• Support and develop the administration team through effective line management.
• Adapting to changing service needs and managing team queries.
• Act independently within procedural guidelines and without direct supervision.
• Promote flexibility and adaptability within the team.

• Manage and develop the administration/reception team, ensuring appropriate training and personal development.
• Conduct quarterly supervision, annual appraisals, and other management meetings.
• Oversee the induction process for new team members.
• Demonstrate leadership and uphold organisational values.
• Ensure staff understand and follow all policies.
• Monitor and allocate team workload, addressing concerns as needed.
• Manage team rotas to ensure adequate cover.
• Ensure timely and effective telephone answering and message management.
• Support clinical teams with necessary resources.
• Manage clinical staff rotas and annual leave requests on SystmOne.
• Liaise with IT support for hardware and software issues.
• Maintain rotas for Secure Units and oversee room bookings.
• Update notice boards, Jayex boards, and TV messaging screens.
• Ensure correct use of the appointment system and self-check-in.
• Continually assess and improve systems, sharing findings with leadership teams.
• Induct visiting external staff and complete necessary paperwork.
• Update policies and procedures as needed.
• Champion accurate patient information and monitor patient surveys.
• Handle complex patient enquiries and complaints promptly.
• Maintain effective patient feedback systems.
• Lead the Patient Participation Group.
• Have a good understanding of SystmOne.

What you'll need to succeed

• Experience in administration and team management, preferably in a healthcare setting.
• Strong leadership and communication skills to effectively manage and support the administration team.
• Proficiency with SystmOne and other relevant IT systems.
• The ability to work independently and make decisions within procedural guidelines.
• Flexibility and adaptability to respond to changing service needs.
• Excellent organisational skills for managing rotas, appointments, and patient information systems.
• Problem-solving abilities to handle complex patient enquiries and complaints.
• NHS / Healthcare experience (DESIRABLE)

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.