Your new company

A forward-thinking healthcare organisation with a strong presence in Carlisle and West Cumbria is seeking an experienced Interim Patient Support Officer to support their Customer service team during a critical period of growth and transformation.
This is an exciting opportunity for a confident communicator who thrives in a fast-paced environment and is ready to make an immediate impact.

Your new role

• Contact patients, carers and/or the complainant directly in the first instance to ensure patient safety and provide support with the complaints management process to help resolve their concerns.

• Promote patient safety by ensuring every complaint and concern is logged and reviewed for clinical issues with any potential safety issues are raised in a timely manager to the Practice Teams and Clinical Quality Manager.

• Complete complaint investigations with Practice Team members and provide a thorough response to resolve complaints and prevent returned complaints.

• Write response letters which are accurate, person-centred and include useful contextual information about the organisation’s approach to patient centred care.

What you'll need to succeed

• The ability to work confidentially with sensitivity and empathy.

• You must be a confident communicator to navigate complex queries.

• Comfortable working independently and remotely.

• Strong analytical skills and attention to detail.

What you'll get in return

• Flexible working arrangements – hybrid working

• Opportunity to contribute to a meaningful healthcare mission

• Competitive day rate (DOE) £14.36-£17.62 per hour

• Full-time 9-5pm or reduced hours are also considered

• 25 days annual leave plus banks

• Potential for contract extension

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.