Your new company

Our client, a leading student accommodation provider, is seeking a confident and customer-focused Reception & Administration Assistant to join their on-site team. This is a highly visible, front-of-house role ideal for someone who loves supporting others, thrives in a fast-paced environment, and takes pride in delivering exceptional service to students, visitors, and residents.

Your new role

Working part-time three days a week

• Deliver a warm, professional reception service to all students and visitors.
• Handle enquiries via phone, email, website and in person with accuracy and care.
• Manage visitor sign-in/out, issue passes and oversee student check-in and check-out processes.
• Organise key/fob distribution, returns and replacements.
• Support open days, viewings, student events and promotional activities.
• Sort, log and distribute mail and parcels.
• Provide general admin support including scanning, filing and maintaining databases.
• Follow debt recovery procedures and liaise with students/guarantors about overdue rent.
• Manage meeting room bookings and set-up (AV and refreshments as required).
• Ensure contractor sign-in and health & safety processes are followed.
• Log maintenance issues, prioritise and monitor progress to meet service KPIs.
• Handle customer complaints professionally and support continuous service improvement.
• Assist with basic property upkeep to maintain clean, presentable communal areas.
• Be alert to student welfare concerns and report issues promptly.

What you'll need to succeed

• Excellent communication and customer service skills
• Organised, proactive and able to multitask
• Confident handling busy reception and admin duties
• A positive attitude and genuine desire to support the student experience

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.