• Act as the first point of contact for enquiries via phone and email. Manage incoming/outgoing posts and maintain efficient filing and information systems.
• Lead the booking process for events. This includes drafting promotional flyers, processing bookings, sending confirmations, and providing committee boards with accurate attendance reports.
• Assist with Month-end and Year-end procedures for audit purposes.
• Coordinate with the Finance team regarding BACS payments and invoicing.
• Support the growth of the company news by using social media and our website to promote upcoming events.
• Work closely with colleagues to share skills, cover essential tasks during leave periods, and build effective relationships with our members.

• Proven experience in general administration, specifically using Office 365 (Word, Excel, Outlook).
• The ability to prioritise demanding tasks, meet deadlines, and respond effectively to change.
• Exceptional face-to-face, telephone, and written communication skills.
• Comfortable producing written and numerical data for reports and monitoring event numbers.
• A commitment to promoting equality and diversity. While knowledge of our organisation is an advantage, it is not essential—a positive, helpful approach is what matters most.

• At least 5 GCSEs (Grade C/4 or above), including English and Maths.
• Proficiency in ICT packages, social media, and databases.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.