Your new company

You’ll be joining a well-established organisation dedicated to supporting vulnerable individuals across Coventry. The team works collaboratively with local partners, health services and housing providers to help people experiencing homelessness, rough sleeping or street based lifestyles access the support they need. You’ll be part of a passionate, supportive team that believes in empowering people to make sustainable, positive changes in their lives.

Your new role

• Proactively identifying and engaging with rough sleepers across a range of locations and shift patterns, including early mornings and evenings.
• Providing assertive outreach to individuals who may be reluctant to engage, helping build trust and encouraging positive change.
• Supporting clients to access accommodation, healthcare, substance misuse services, mental health support and wider community resources.
• Working closely with multi‑agency partners including housing providers, hospitals, drug and alcohol services and local authorities.
• Facilitating case conferences and contributing to the ongoing monitoring and analysis of rough sleeping across the area.
• Maintaining accurate, confidential records in line with organisational and local authority requirements.
• Participating in street counts, statistical reporting and wider team activities to help shape service delivery.

What you'll need to succeed

• Knowledge or experience in at least one of these areas: substance misuse, alcohol misuse, or mental health.
• Experience working in partnership with statutory and voluntary services.
• Excellent communication, negotiation and advocacy skills.
• Confidence working both independently and as part of a team.
• The resilience, patience and empathy to work with individuals who may initially be unwilling to engage.
• Strong organisational and IT skills, including Microsoft Office.
• An understanding of safeguarding for adults and children.

What you'll get in return

• Ongoing training, supervision and professional development.
• The opportunity to work autonomously while still being supported by an experienced team.
• A role with real purpose — helping individuals build safer, healthier and more sustainable futures.
• A varied working environment where no two days look the same.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.