Operations Manager
JOB_53643564757339Job type
TemporaryLocation
BirminghamWorking Pattern
Full-timeSpecialism
Project And Programme ManagementIndustry
Government & Public ServicesPay
£400-£600 per day
Operations Manager, Parking, Interim, Birmingham, £600 per day, Hybrid Working
Interim Operations Manager
Contract: Interim
Location: Hybrid — office attendance required twice-weekly (Wednesdays and Fridays)
Rate: £400-£600 per day
Start: ASAP
Location: Hybrid — office attendance required twice-weekly (Wednesdays and Fridays)
Rate: £400-£600 per day
Start: ASAP
About the role
This senior role leads day‑to‑day delivery across parking services — from civil parking enforcement and penalty processing to property/asset maintenance and service performance — under the Traffic Management Act 2004. You’ll manage teams, budgets, suppliers and KPIs; handle escalated complaints and high‑profile issues; and work closely with Members, partners and senior officers.
This senior role leads day‑to‑day delivery across parking services — from civil parking enforcement and penalty processing to property/asset maintenance and service performance — under the Traffic Management Act 2004. You’ll manage teams, budgets, suppliers and KPIs; handle escalated complaints and high‑profile issues; and work closely with Members, partners and senior officers.
Key responsibilities
- Ensure compliant, efficient delivery across enforcement, processing, assets and projects.
- Lead operational reviews and process redesign; drive continuous improvement; contribute data‑led insight to shape a modern parking service.
- Manage contracts and procurement; monitor performance and budgets; resolve escalated complaints and service issues.
- Build relationships with partners and represent the service at regional forums; brief senior stakeholders and Members.
Essential experience
- Senior management experience within an operational environment.
- Strong people management experience, including performance management.
- Contract management and budget control.
- Ability to confidently engage with key senior stakeholders, including elected Members.
- Strong commercial acumen, someone who is motivated by results.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Operations ManagerJOB_536435647573392026-01-082026-04-08
Talk to Katie O'Toole, the specialist consultant managing this position
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JOB_53643564757339