Operations Director
JOB_53943744798379Job type
PermanentLocation
MidlandsWorking Pattern
Full-timeSpecialism
Facilities ManagementIndustry
ConstructionPay
Annual SalaryClosing date
30 Jun 2026
Operations Director
Operations Director – Built Estate (Central Region)
Location: Central England Salary: £135,000 – £150,000 + package
Hays are pleased to be partnering with a leading organisation operating across complex, large-scale built environments to appoint an Operations Director. This is a critical and highly visible leadership role responsible for delivering operational excellence across a significant regional estate.
The Opportunity
Reporting to the Chief Operating Officer, you will have full accountability for the safe, compliant and cost-effective delivery of maintenance, repair and capital works across a diverse portfolio of c.130 sites.
The role encompasses:
- Circa £100m annual maintenance programme (reactive, planned and statutory)
- Circa £250m capital investment programme, ranging from minor works to complex, mufti disciplinary projects
- Leadership of a large, geographically dispersed team and an extensive outsourced supply chain
You will be instrumental in driving performance, customer outcomes and continuous improvement across a complex operating environment.
Key Responsibilities
Operational Leadership
- Lead end to end delivery of maintenance and project activities across the estate
- Ensure services are safe, compliant, customer focused and deliver value for money
- Hold outsourced partners accountable for delivery performance and quality
- Drive productivity, service improvement and enhanced customer experience
Capital Programme Delivery
- Oversee delivery of a large scale capital works programme
- Ensure robust governance, risk management and commercial control
- Balance pace, quality and long term asset performance
Asset Management & Compliance
- Implement asset management strategies and life cycle planning
- Ensure adherence to all statutory and regulatory requirements
- Maintain strong risk management and assurance processes
Commercial & Financial Leadership
- Full P&L responsibility across operational and capital budgets
- Drive commercial discipline, cost optimisation and contract performance
- Use data and insight to inform decision making and improve outcomes
Leadership & Culture
- Lead and develop a high-performing, multi disciplinary leadership team
- Embed a culture of accountability, collaboration and performance
- Drive organisational capability and succession planning
Stakeholder Engagement
- Build strong relationships with senior stakeholders, clients and partners
- Provide clear, credible leadership across a complex stakeholder landscape
About You
We are seeking a senior leader with a proven track record in complex, asset-intensive environments.
You will bring:
- Significant leadership experience within facilities management, construction, infrastructure or property environments
- Demonstrated success managing large scale outsourced delivery models and budgets
- Strong commercial acumen and contract management expertise
- Experience leading large, multi functional teams across dispersed locations
- A track record of delivering operational improvement and cultural change
- The ability to perform in fast paced, high pressure environments
Technical & Professional:
- Strong understanding of FM, construction and M&E environments
- Relevant qualification (degree, HND or equivalent experience)
- Professional memberships or leadership qualifications desirable
Why Apply?
This is a rare opportunity to take on a strategically important leadership role, delivering impact across a complex estate and shaping the operational future of a major organisation.
You will join a business that is undergoing significant transformation, offering the chance to influence strategy, drive performance and build a high-performing culture.
#LI-DNI
Operations DirectorJOB_539437447983792026-05-192026-06-30
Talk to Tommy Bowdery, the specialist consultant managing this position
Located in London-Central, 4th Floor, 107 Cheapside, Telephone 07548775764Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_53943744798379